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CUPE Local 8911: Governance and financial review of E-Comm 9-1-1 system a welcome next step

CUPE Local 8911: Governance and financial review of E-Comm 9-1-1 system a welcome next step

VANCOUVER โ€” Emergency Communications Professionals of BC, the union that represents over seven hundred 9-1-1 operators, dispatchers, and support staff at E-Comm 9-1-1, welcomes the announcement of a governance and financial review by the provincial government.

โ€œWeโ€™ve consistently raised the alarm about the systemic issues that have been plaguing B.C.โ€™s 9-1-1 emergency response system and weโ€™re pleased that the government has taken those concerns seriously and ordered this review,โ€ said CUPE 8911 President Donald Grant.

For several years the union has publicly shared their concerns around chronic underfunding and understaffing of the current 9-1-1 system and questioned whether the current governance and operations model can keep up with rising demand.

Local governments throughout B.C. have also raised concerns about the sustainability of the current 9-1-1 system through the Union of BC Municipalities.

โ€œOur members provide this critical service every day, answering over two million calls a year. Too often we see our members working short-staffed with emergency calls waiting on hold. We hope this review will help establish a sustainable 9-1-1 system moving forward that both better supports the workers providing this service and ensures that British Columbians can rely on this service when they need it the most,โ€ adds Grant.

About Emergency Communications Professionals of BC:

Emergency Communications Professionals of BC represents more than seven hundred 9-1-1 operators, call takers, dispatchers, IT, and support professionals employed by E-Comm Emergency Communications for BC Inc. With worksites in Vancouver, Burnaby, and Saanich, members provide 99% of the initial 9-1-1 call answer for the province and answer, triage, dispatch, and update the calls in order of priority for 34 police agencies and 40 fire departments in B.C.

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CUPE Local 8911: Governance and financial review of E-Comm 9-1-1 system a welcome next step News

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